Simone's Rose

Contemporary, sustainable & eco-conscious


Shipping & Returns


Shipping Information

  • Packages shipped via Canada Post / USPS unless otherwise requested.
  • Shipping costs determined by size & weight
  • Items shipped via Air Mail without tracking unless otherwise requested 
  • Packages over 1kg or $150 are automatically shipped Expedited with tracking & insurance

shipping

Returns & Exchanges

  • Exchange or store credit only with approval / RA# and within 14 days of receipt. 
  • Unsure about sizing?  Please contact us - were happy to guide you in choosing the right size!
  • Returned items must not have been worn or have any signs of wear. If an item is received with obvious signs of wear there will be a 25% restocking fee removed from the credit note or exchange. 
  • We do not offer refunds as all of our products are made to order and/or custom made to fit your measurements.
  • There are no refunds offered on purchases unless damaged via shipping or lost in shipping as noted below.
  • PLEASE NOTE - ANY REFUNDS OR RETURNS/EXCHANGES DO NOT INCLUDE SHIPPING COSTS - In most cases we charge less than the actual cost of shipping on packages to save you from paying the added costs. This comes out of our small margin of profit - please consider that if we have agreed on a return or exchange of an item there is no refund on the cost of shipping or duties/taxes paid. Thanks so much for understanding.
  • Refunds are offered on all damaged or lost merchandise. We do everything we possibly can to ensure your item is packaged properly to arrive safely, and would never send a faulty item! Most packages are shipped insured, therefore if you receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in - this is necessary to make the insurance claim.